Jul

28

DVH Customer Service Week (July 27 - Aug 2)

Tue, 07/29/2008 - 04:10

Dear All,

Here is the daily update on the initiatives underway during the DVH Customer Service Week (July 27 - Aug 2):

On July 26, Support requests in Queue: 426
On July 27, Support requests in Queue: 352
On July 28, Support requests in Queue: 263
On July 29, Support requests in Queue: 141
On July 30, Support requests in Queue: 97
On July 31, Support requests in Queue: 34

Major Pending Items:
1. Seattle Server: New server architecture being worked upon for the Seattle BlowoutPackage2008 subscribers, to put an end to 500 errors and intermittent slowness - ETA 29 July

2. SuperMonster Server: New account creation has been blocked while we work on some server hardening measures. Will be enabled on 30 July

Being a niche webhost serving the resource intensive Drupal platform at such affordable price points can be quite challenging! But we appreciate your help in supporting DVH, and promise that your sites will get the best hardware and the best support that they truely deserve!

Please share concerns and feedback, I will be glad to share details on any aspect of your questions

Regards,
Amit
DVH Support

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  1. jonedwards on Wed, 07/30/2008 - 13:04

    Still getting intermittent slowness, and just started getting 500 errors again (just before 2.00pm British Summer Time)

    Has the work that was hoped to prevent this been completed, or is it still in progress?

    Cheers, Jon

    Beauty Salon Marketing UK

  2. jimr on Tue, 07/29/2008 - 19:05

    It would be wonderful to see dvh bounce back wile my sites were up much of the time, I was one of the lucky ones I had a few other things and I was forced to move or loose my clients. But I do miss the fast speeds when dvh was rocking.

    Hope you come back soon bigger and even better.

  3. superjacent on Tue, 07/29/2008 - 13:57

    I was also thinking there's a lot of tickets. I'm hoping though that most of the tickets might be of a similar nature and therefore when one problem is fixed, it's addressing numerous issues. I know, I've probably over-simplified it.

    I've moved my sites to a temp host for the time being and can't wait to get back to the screaming speeds of dvh.

    Steve
    Prime357 and My Running Stuff.

  4. must on Tue, 07/29/2008 - 13:50

    That's alot of tickets O_o hope you get to mine soon.